Privacy Policy

Effective Date: 10th December 2025

This Privacy Policy explains how Lunox Solutions ("we", "our", or "us") collects, uses, and protects your information when you use our website, software, AI systems, and related services ("Services").


By using the Services, you agree to the collection and use of information as described in this policy.


  1. Information We Collect
    We collect the following types of information:

    1.1 Information You Provide

    • Name

    • Email address

    • Payment Information (handled securely by third-party processors)

    • Business details

    • Any information you submit through forms, chat interfaces, or AI tools


    1.2 Automatically Collected Information
    When you access the Services, we may automatically collect:

    • IP address

    • Device and browser information

    • Usage data and interaction logs

    • Cookies and similar tracking technologies


    1.3 Information Generated by AI Tools
    If you use our AI features, the data you input may be stored or processed to improve functionality and performance.
    We do not sell your data.


  1. How We Use Your Information
    We use your information to:

    • Provide and maintain the Services

    • Process payments and manage subscriptions

    • Improve and enhance our AI tools

    • Communicate with you (support, updates, billing)

    • Personalize user experience

    • Ensure security and prevent fraud

    • Comply with legal obligations


  1. How We Share Your Information
    We do not sell your personal information.

    We may share information with:

    3.1 Service Providers
    Trusted third-party vendors that help us operate the Services, such as:

    • Payment Processors

    • Hosting providers

    • Analytics platforms

    • Communication tools

    • AI infrastructure providers


    3.2 Legal Requirements
    We may disclose information if required to:

    • Comply with laws or regulations

    • Respond to legal requests

    • Protect our rights or the rights of users


  1. Cookies & Tracking Technologies
    We use cookies and similar technologies to:

    • Enable essential site functions

    • Analyze usage and performance

    • Remember user preferences

    You can adjust your browser settings to refuse cookies, but some features may not function properly.

  2. Data Security

    We take reasonable measures to protect your information from unauthorized access, loss, or misuse.
    However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.


  1. Data Retention
    We retain your information only as long as necessary for:

    • Operating the Services

    • Fulfilling legal obligations

    • Resolving disputes

    • Enforcing agreements

    You may request deletion of your data at any time.


  1. Your Rights
    Depending on your location, you may have the right to:

    • Access your personal data

    • Update or correct your information

    • Request deletion of your data

    • Restrict or object to processing

    • Request a copy of your data

    To exercise these rights, contact us at support@lunoxsolutions.com


  1. Third-Party Links
    Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.


  1. Children's Privacy
    Our Services are not directed to children under 18. We do not knowingly collect information about minors.


  1. Changes to This Policy
    We may update this Privacy Policy from time to time. When changes occur, we will update the date at the top of this page. Continued use of the Services means you accept the updated policy.


  1. Contact Us
    If you have any question about this Privacy Policy, contact us at: support@lunoxsolutions.com